OUR GUARANTEE

Selecting and buying items for your home is not only a financial decision, but also an emotional one. It is our goal to be sure you are comfortable and satisfied throughout the entire process at J. Tribble.

We stand behind the quality of each and every one of our products. Every piece of furniture, accessory, or artwork was hand picked and thoughtfully chosen or custom designed to sell as part of the J. Tribble Collection. Each one is a unique piece – not found elsewhere and offered at a fair market price.

If you’re not completely satisfied with your purchase or any part of your experience, just let us know. We’ll work with you to make it right.

Payment Options

Credit cards – We accept VISA, MasterCard, and American Express. There will be a 3% fee added to a credit card transaction.

Personal checks and money orders are also accepted.

Sales tax – We’re required to collect sales tax according to the specific sales tax law for your state.

 

TERMS AND CONDITIONS

Terms

All sales require a 50% deposit to place the order, with remaining 50% due before delivery. Sales of in-stock product require 100% payment plus shipping before delivery. Interest of 1.5% per month will be applied to any balance due past 21 days of notice of completion. No orders will be shipped on accounts that have a past due balance. We accept payment by electronic check (ACH), business and personal checks, credit card (3% fee) or cash rendered in United States dollars.

Disclaimer

J. Tribble custom sink bases are provided without a top. A customer can purchase a wood top at an additional cost; however, J. Tribble does not guarantee the top finish due to circumstances beyond our control. It is highly recommended that the customer install a stone or solid surface top. Overspray from some cleaners, acetone products, and various other products that come into contact with the top WILL affect the finish. All our tops are finished with the most durable finishes possible for fine furniture. Water should not penetrate except at incorrectly sealed openings.

Sink Base Care

All woods used for our sink base cabinets are sealed to resist water. Cut appropriate openings for sinks using only the templates provided by the manufacturers. All cuts should be sufficiently sealed with a water sealant such as polyurethane. When installing faucets, always use rubber gaskets provided by the faucet manufacturer and seal with caulking. Harsh chemicals can destroy the finish of the wooden top. Do not use harsh chemicals, such as nail polish remover, near the cabinet. Clean the surface with a damp cloth and an occasional application of paste wax.

Price List Information

All prices listed are retail and are subject to change without notice. All dimensions shown in this price list are approximate and subject to slight variations. J. Tribble reserves the right to make modifications to designs or to discontinue certain styles.

Freight

All orders are F.O.B. from our shipping location in Atlanta, Georgia. J. Tribble reserves the right to make partial shipments as merchandise is completed, and to choose the carrier with which to ship unless otherwise specified by the client. All shipping charges must be included in final payment before product delivery or paid directly to the shipper upon delivery.

Storage Fees

J. Tribble will hold completed and sold pieces for up to 2 weeks. After that period, storage fees can be charged on merchandise that is ready for shipment but is delayed due to the customer. All fees must be paid before the order is shipped.

Cancellations

Cancellations will not be accepted on work already in production. Any orders, custom or stock sized pieces, cancelled before production may be subject to a 20% cancellation charge.

Returns

Returns are not allowed without written authorization from J. Tribble. All returns are subject to a 20% restocking fee. If item has been shipped, you are responsible for the full freight amount for outgoing and return shipping. J. Tribble does not refund shipping amounts.

Rush Orders

We are not always able to accommodate rush orders. When we can, orders must be paid in full before processing and may not be eligible for discounts.

Wood Finishes

Since our products are manufactured by hand from natural materials, there may be variations in size and color. We do strive to keep these to a minimum. The entire range or color, texture and pattern of woods used cannot be represented in one sample or a series of samples. Varying light conditions will also affect the appearance of the finished product.

Damage in Transit

All products are inspected through a quality-control system before shipping. The delivering carrier is responsible for damages (visible or concealed) that occur during transit or at the time of delivery. It is the receiver/consignee who must mark exceptions on the delivery receipt. These exceptions include, but are not limited to, all holes, dents, or broken cartons/crates. Written notice of loss due to damage, visible or concealed, or shortage must be reported to J. Tribble within 48 hours of receiving the shipment. You must keep all packing material and the affected carton/crate for inspection by the delivering carrier. Written notice of loss due to non-delivery must be reported to J. Tribble within 28 days after acceptance of the shipment for carriage. You agree to work with the insurance company when repairs are required. If there is damage you agree to have the item repaired. J. Tribble is not responsible for replacing an item that is repairable.

CLAIMS

Any claims for repair or replacement of defective product must be made in writing to J. Tribble. You must receive written authorization from J. Tribble before returning an item to us. J. Tribble cannot be held responsible for any damages caused by non-delivery due to an act of God, fire, accident, hostility, blockades, embargoes, or any other cause beyond J. Tribble’s control. The purchaser understands and agrees that no agent, employee, or representative of J. Tribble has the authority to bind J. Tribble to any affirmation, agreement, representation, or guarantee concerning any product of J. Tribble unless provided in writing by an officer of J. Tribble.